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HOW TO READ YOUR METER

 

How to read your Electricity Meter

Digital Electricity Meter

If your Electricity Meter looks similar to this then you have an electronic digital meter to measure your electricity consumption.

Screen Shot 2016-02-11 at 12.47.41

Does your meter say ‘Multirate’ within the description written on the meter such as the below image

Screen Shot 2016-02-11 at 12.47.48

With a Multirate Meter you need to take two readings. The display on your meter will change between the readings 1 and 2 regularly, and 1 or 2 will show to the left hand side of the meter’s display.

Ignore any numbers that appear with a t showing on the left of your meter screen.

Write down the numbers as you read them from left to right and include any zeros at the start.

Reading 1 is your Day Rate and 2 is your Night Rate. If your meter has one the display button will cycle to the next reading.

Screen Shot 2016-02-11 at 12.48.24

The meter reading is this example is 64043

 

Mechanical Digital Electricity Meter

If your Electricity Meter looks similar to this then you have a mechanical digital meter to measure your electricity consumption.

 

Single Rate

Screen Shot 2016-02-11 at 12.48.47

If you have a single rate meter you’ll only see one line of numbers on the meter.

Write down the numbers as you read them from left to right and include any zeros at the start. but ignore any numbers in red or which come after the decimal point.

Screen Shot 2016-02-11 at 12.48.59

The meter reading is this example is 60443

Two Rate

If you have a two rate meter you’ll see two lines of numbers on the meter.

Screen Shot 2016-02-11 at 12.49.06

Write down the numbers as you read them from left to right for each line and include any zeros at the start. but ignore any numbers in red or which come after the decimal point. The reading labelled Low or Night is a night reading. The reading labelled Normal or Day is a day reading.

Screen Shot 2016-02-11 at 12.49.22

The meter reading is this example is 46643
The meter reading is this example is 36436

 

Dial Electricity Meter

If your Electricity Meter looks similar to this then you have a dial meter to measure your electricity consumption.

Screen Shot 2016-02-11 at 12.49.31

Write down the numbers from left to right, including any zeros at the start and ignoring any red dials. Start with the left most dial first and write down the number that the pointer has just passed. In other words a pointer positioned between 6 and 7 is a reading of 6 for that dial.

When a pointer is positioned directly over a number (for example 6) the dial to the right determines the read of the dial. If the dial to the right is positioned between 0 and 1 the read would be in this example 6. If the dial to the right is positioned between 9 and 0 the read would be 5.

Screen Shot 2016-02-11 at 12.49.53

The meter reading is this example is 56206

 

How to read your Gas Meter

Metric Gas Meter

If your Gas Meter looks similar to this and has 5 black numbers in the display then you have a metric meter to measure your gas consumption.

Screen Shot 2016-02-11 at 12.50.02

Write down the first 5 numbers as you read them from left to right and include any zeros at the start. but ignore any numbers in red or which come after the decimal point.

Screen Shot 2016-02-11 at 12.50.11

The meter reading is this example is 50543

Imperial Gas Meter

If your Gas Meter looks similar to this and has 4 black numbers in the display then you have an imperial meter to measure your gas consumption.

Screen Shot 2016-02-11 at 12.50.17

Write down the numbers as you read them from left to right and include any zeros at the start. but ignore any numbers in red or which come after the decimal point.

Screen Shot 2016-02-11 at 12.50.33

The meter reading is this example is 4044

 

Dial Gas Meter

If your Gas Meter looks similar to this then you have a dial meter to measure your gas consumption.

Screen Shot 2016-02-11 at 12.50.39

Write down the numbers from left to right for the top 4 dials only, including any zeros at the start and ignoring any red dials. Start with the left most dial first and write down the number that the pointer has just passed. In other words a pointer positioned between 6 and 7 is a reading of 6 for that dial.

When a pointer is positioned directly over a number (for example 6) the dial to the right determines the read of the dial. If the dial to the right is positioned between 0 and 1 the read would be in this example 6. If the dial to the right is positioned between 9 and 0 the read would be 5.

Screen Shot 2016-02-11 at 12.50.57

The meter reading is this example is 5620

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Emergencies

Gas Emergencies

If you think there’s been a gas leak, telephone the National Grid’s 24-hour emergency number on 0800 111 999. You can also use this number to request minor safety-related repairs within your business premises, or to have repair work carried out on gas meters supplied by the National Grid.

In the event of a suspected gas leak, think quickly and act carefully. Take the following safety precautions in the area around the suspected leak:

Never: Always:
Smoke or use any kind of naked flame Ventilate the area by opening doors and windows
Operate electrical switches, off or on Turn off your gas supply at its source
  Check and turn off gas appliances
  Report the leak to the National Grid’s emergency telephone line on 0800 111 999

Electricity Emergencies

To report a power cut or dangerous situation, you will need to contact the operator for your area as they are responsible for the cabling that supplies the power. To determine the appropriate Network Operator to contact, please refer to the first two digits of your 13 digit MPAN number found on your invoice.

Local network operators

Network Operator Phone Number MPAN First 2 Digits
Eastern Power Networks plc 0800 783 8838 10
Western Power Distribution (East Midlands) plc 0800 056 8090 11
London Power Networks plc 0800 028 0247 12
SP Manweb plc 0845 272 2424 13
Western Power Distribution (West Midlands) plc 0800 328 1111 14
Northern Powergrid (North East) Limited 0800 668 877 15
Electricity North West Limited 0800 195 4141 16
Scottish Hydro-Electric PD Ltd 0845 300 999 17
SP Distribution plc 0845 272 7999 18
South Eastern Power Networks plc 0800 783 8866 19
Southern Electric PC plc 0800 072 7282 20
Western Power Distribution (South Wales) plc 0800 052 0400 21
Western Power Distribution (South West) plc 0800 365 900 22
Northern Powergrid (Yorkshire) plc 0800 375 675 23

Commonly Asked Questions

Can we switch our business electricity and gas supplier at any time?
Customers on Out of Contract Rates

Out of contract rates are extremely high as the supplier has no assurances as to how long they need to supply your energy for and you should endeavour to switch to a cheaper contract as soon as possible. If you wish to switch to SBGP you will be able to do this at anytime and the process takes around 28 days to complete your transfer. You should ensure you clear any outstanding debt with your current supplier to assist in a smooth transfer process.

Customers currently in contract with another supplier

You should refer to the terms and conditions of your current contract in order to understand when you can move and what kind of notice you need to give. Typically the minimum notice period is 30 days prior to the end of your contract but this varies from supplier to supplier. The SBGP Team know all supplier rules so please feel free to call us on 0844 335 6194.

 

Customers whos current contract has expired and are on a rolling variable tariff

Variable contract rates are high as the supplier has no assurances as to how long they need to supply your energy for. You should endeavour to switch to a cheaper contract as soon as possible. If you wish to switch to SBGP you will be able to do this at anytime and the process takes around 28 days to complete your transfer. Typically you need to give 28 days notice on a variable contract but this varies from supplier to supplier. The SBGP Team know all supplier rules so please feel free to call us on 0844 335 6194.

Customers who have recently moved into a new business property

If you have recently moved into your premises and not yet signed a contract you can switch your energy supplies. You’ll be on a deemed contract rate which is expensive as the supplier has no assurances as to how long they need to supply your energy for. If you wish to switch to SBGP you will be able to do this at anytime and the process takes around 28 days to complete your transfer.

What happens to my contract when I move business premises?
All energy contracts become null and void when you cease responsibility of a business premises. This doesn’t necessarily mean when you move out but when the responsibility of the building falls onto someone else such as a landlord or other business after sale. You will have to pay for the energy consumed up to and including the date of responsibility and you should always take a meter reading when you move out.
Why should I choose SBGP as my business electricity and gas supplier?
Price, excellent UK based customer service and unique product plans. Our customers enjoy the benefits large business customers do without paying a premium for it. We care about our customers and care about them being happy – where else can you find that in the energy supply industry.
Can I switch to SBGP regardless of my annual usage?
Whether you are a small, medium or a large business, you are able to switch to SBGP. We help all types of business electricity and gas users across the UK with competitive prices and great service. We supply any business electricity customer over 6000 kWhs p.a. and any business gas customer over 15000 kWhs p.a.
I have a SMART Meter, can you still supply me?
Yes SBGP supports SMART Metering and we can register your energy supply and utilise your SMART Meters capability for billing.
I want a SMART Meter, will you install one?
SBGP are installing SMART meters in line with the industry mandate. According to current legislation you will eventually receive one but if you want one ahead of the scheduled roll out SBGP will charge you for the cost of the meter and the installation.
How do I find out my current contract end date?
Ofgem recently changed the regulations and your contract end date and corresponding notice date should be on your bill. If the date isn’t on your bill it is possible youre on a domestic tariff instead of a business tariff. If you need feel free to call our SBGP Team on 0844 335 6194.
How do I find out my current usage?
Your current supply can tell you your usage if you contact them but it is also possible to work it out from the readings on your bill. Depending upon your supplier and meter type the calculation of usage can vary in difficulty so if you need feel free to call our SBGP Team on 0844 335 6194.
Do you charge VAT on your bills?
The charging of VAT is not determined by a supplier but by HMRC. The majority of businesses will pay VAT at the full rate but some organisations qualify to pay lower levels of VAT. If you believe you are eligible for a lower rate of VAT you should discuss the eligibility with HMRC, if they agree you can notify your supplier by completing a VAT Declaration form. Once completed the proportions of VAT from this form will be applied to your account and appear on your bills. If you need to speak with HMRC contact the HMRC National Advice Centre 0845 010 9000
Do you charge CCL on your Bills?
The charging of VAT is not determined by a supplier but by the rules enforced by HMRC. The current rules are different for business gas and electricity users and are as follows:

If your business electricity consumption is below, on average, 33kWh per day or 1,000 kWh per month you will not be charged CCL.

If your business gas consumption is below an average of 145kWh (5 therms) per day or 4,397 kWh (150 therms) per month you will not be charged CCL.

Can I pay by bank transfer, cash or cheque?
All SBGP contract prices include a Direct Debit discount, we do not take customers without them agreeing to pay by direct debit. Although we can take payment by other methods cancellation of a DD will result in penalty charges being applied to your bill until it is reinstated.
How do I give notice on my current contract?
You should refer to the terms and conditions of your current contract in order to understand when you can give notice and how to tell your supplier. Typically the minimum notice period is 30 days prior to the end of your contract but this varies from supplier to supplier. The SBGP Team know all supplier rules so please feel free to call us on 0844 335 6194.
I see you only correspond and bill customers electronically, can I opt to have my bills delivered by post?
In order to protect the environment and pass fulfilment savings onto our customers all SBGP contracts are based on electronic communication. Should you not be able to receive your bills electronically anymore an administration fee of £20 per bill per month will be applied to your invoices.
I am moving business premises what should I do?
Current SBGP Customers

Contact the SBGP Team on 0844 335 6194 and ensure you have the following information to hand:

Date of occupancy change
Meter reading on the moving day
Your forwarding address
New occupier details or landlord details

New Customers

Contact the SBGP Team on 0844 335 6194 for a quotation to switch to SBGP. If you haven’t already agreed a business energy contract you can switch you gas and electricity to SBGP within 28 days

Partners

SBGP is looking for partners to join us in our growth. We offer excellent referral rewards and beneficial broker terms.

Customer Referral – Already an SBGP customer, if so refer another business to us and when they go live we’ll apply a discount to your bill of £25 a month for every year of their contractual agreement.

Sub Broker for SBGP – Are you an energy broker or consultant, if so contact us about working with us. You’ll be given access to our exclusive products and paid for business placed with us.

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